After thinking about it for some time, you have finally decided: you want to cancel your contract with Aeolus. How do you say? You made this decision a few days ago but you don't know exactly how to make it. Aeolus cancellation? Try to stay calm and don't panic!
Thanks to today's guide, in fact, you will be able to complete the cancellation of the contract you signed with this well-known operator without particular problems. The most important thing is that if you carefully follow the advice that I am about to give you, you can avoid incurring penalties or other unwanted sanctions.
As you can see in the following paragraphs, the procedure to follow changes according to your contract, depending on the type of cancellation to be made and the time in which it is made. In principle, to withdraw from the contract it is enough to fill out a specific form and send it to Eolo by registered letter with acknowledgment of receipt or Certified Email (PEC). For all the details, read on - it's all explained below.
- Eolo cancellation: expenses and return of material
- Eolo cancellation: form
- Cancellation within 14 days
- Cancellation after 14 days
- In case of problems or doubts
Eolo cancellation: expenses and return of material
Before we get down to business and see how to cancel Eolo, it seems correct to make a recapitulation concerning costs and equipment return.
Regarding the costs to be incurred, these can vary significantly depending on the stipulated contract, but generally it goes around 20 to 80 euros. To check the exact costs that will be incurred, I advise you to go to this page, download the contract of your interest (eg. EOLO contract, EOLO Fiber Contract, EOLO voice contract, etc.) and take note of what is reported in paragraph containing information about withdrawal and termination.
Are you in possession of a apparatus or device that Aeolus has granted you on free loan or that you have hired it, you will have to return it once the contract is definitively closed. The supplier himself will provide you with all the necessary information for the return of the equipment.
For example, if you have theantenna necessary for the use of the EOLO service, immediately after the definitive closure of a subscription, a technician in charge will contact you who will take care of the removal of the antenna and other devices that are still in his possession.
In other cases, however, you will have to return the devices by sending them by courier, the cost of which is borne by Aeolus, in the case of devices loaned for use, or by the customer, if instead they are rented devices. The provider will provide you with all the necessary information through communications that will be sent to you via email when the contract is definitively closed.
If you do not return the equipment within the established period, it will be fulfilled sanctions Very salty. For example, if the rental equipment is not returned within 30 days after the end of the contract, you will be charged 12 euros for each day of delay.
Please also note that in cases where the signed offer provides for installment payments that are still in progress (for example, in relation to activation or devices included in the offer), when you unsubscribe from the contract, you will have to continue paying installments until the expected natural ends, or weld everything in a single solution.
Eolo cancellation: form
If you agree, let's get straight to the point and see how to download the Eolo cancellation form. In this way, you can send the written communication to the provider to withdraw the services it has provided.
Cancellation within 14 days
If you have subscribed to your Eolo subscription remotely and / or outside the company's business premises, you have the opportunity to use the right to reconsider in ancient 14 days from the date of conclusion of the contract. In other words, you can end the Aeolus cancellation without having to pay a single euro and without having to deal with bureaucratic requirements of various kinds. Not bad, right?
You can exercise the right to reconsider by notifying in writing (within 14 days after signing the contract) and sending it by registered letter A / R (in advance by fax to the number 02/335170600) at the following address (with a copy of your valid identity document attached).
EOLO SpA - P.O. Box 38 Segrate Centro Post Office, 20.054 Segrate (MI)
Alternatively, you can send cancellation of Eolo PEC, using the following PEC address.
To download the Eolo early withdrawal form, linked to this web page and download the Service letter latest, by clickinglast year available. After that, scroll through the document until you reach the paragraph 2.4 and click on the link Annex I, part B, to download the form that will be sent to Eolo (or click directly here).
Please note: Exercising the right of withdrawal within 14 days after signing the contract will allow you to receive a refund of the payments you have made. However, for your part, you must return the equipment received without delay and within 14 days from the date of communication to Eolo of the change of opinion.
Cancellation after 14 days
You want to do the Eolo cancellation after 14 days of your subscription subscription? Know then that, in this case, the procedure to follow is just as simple, but with a very important difference: as also indicated in the Eolo Service Charter at paragraph 2.3 "The Client also has the right to request the termination of the Contract up to 30 (thirty) days before the expiration date of the first period of contractual obligation of 24 (twenty-four) months".
This therefore means that it is possible to withdraw with a notice of at least 30 days of the first renewal period, which is 24 months, sending a written communication to the supplier. To download the communication in question, you can go to this page and click on the link This address.
Once the form has been downloaded, fill it out in all its parts, sign it and send it to the following address through a recommended return (Remember to also attach a copy of your valid identity document).
EOLO SpA - PO Box 38 Post Office Segrate Centro, 20.054 Segrate (MI)
Alternatively, if you prefer, you can send the written communication by certified email to the following address.
As always indicated in the Service Charter, cancellation can also be made after poor service with lack of restoration by the manager, after a unilateral contractual modification on his part.
I also point out that the cancellation request can also be submitted by going to a Eolo point of sale (here you can find the one closest to you) or, again, on your own Customer area present on the Aeolus website.
In case of problems or doubts
You have found problems or concerns during the withdrawal procedure of your contract with Aeolus? Well, in this case I suggest you visit the official page dedicated to Administrative Assistance, where you can find a series of answers to frequently asked questions.
In addition to this, you can contact Eolo by calling the number 02/3700851. Aeolus phone support is available Monday through Saturday (excluding holidays), 08:30 to 21:30. Customer service can also be contacted through chat and through social network.
For more information on how to contact Eolo, I refer you to read the guide that I have dedicated entirely to the subject. I hope you find it useful.