Alternatives to TeamViewer for remote assistance


Alternatives to TeamViewer for remote assistance

 

TeamViewer is undoubtedly the most widely used remote assistance program in the world, also thanks to its exceptional performance in all network conditions (even on slow ADSL networks it works without problems) and thanks to the many additional functions such as remote file transfer. and automatic remote update (useful for updating the program even on PCs of novice users). Unfortunately, however, the Free version of TeamViewer you have big limits: it is not possible to use it in a commercial context, a connection type check is made (to verify if we are private users) and it is not possible to activate the videoconference or the remote printer without activating the user license.

If we want to offer remote assistance or help our company without having to pay any amount of money, in this guide we will show you the the best alternatives to TeamViewer for remote assistance, so you can take control of any computer remotely with no time or time limits.

READ ALSO: Remote desktop programs to remotely connect to the computer

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    Best alternatives to TeamViewer

    The services that we will show you can be used in any area, including the professional: then we can control the PCs remotely and provide technical assistance without having to pay a euro. These services also have limitations (especially in advanced features) but nothing to prevent support. For convenience we will show you only the services that are presented as simple to configure as TeamViewer even for less experienced users (from this point of view, TeamViewer is still the industry leader).

    Chrome remote desktop

    The best TeamViewer alternative that you can use right now is Chrome remote desktop, usable by downloading Google Chrome on all PCs and installing both the server part (on the PC to be controlled) and the client part (on our PC from which we will provide assistance).

    We can quickly configure remote assistance with Chrome Remote Desktop by installing the browser add-on (we open the server site and press Install on pc), copying the unique code generated for this team and, taking us to the client page on our team, entering the code. At the end of the setup, we will be able to check the desktop to provide assistance quickly and quickly! We can also install the server component on multiple PCs and save them to our support page under different names, so that we can always control two or more computers without problems. Chrome Remote Desktop can also be used from the smartphone, as seen in the guide Chrome Remote Desktop by cell phone (Android and iPhone).

    Iperius remote desktop

    Another free downloader to provide remote assistance is Iperius remote desktop, available as the only software on the official download page.

    This program is even portable, just launch the executable to immediately have the server and client interface ready to use. To make the remote connection, start the program on the PC to be controlled, choose a simple password in the field of the same name, copy or let us tell you the numerical code present at the top and enter it in the Iperius Remote Desktop started on our computer, under the heading ID to connect; Now we press the Connect button and enter the password, to be able to remotely control the desktop and provide the necessary assistance. The program allows us to memorize the IDs to which we connect and also offers all the unattended access options (choosing the access password beforehand): in this way it is enough to start the program in auto-start to offer immediate assistance.

    Quick support from Microsoft

    If we have a PC with Windows 10 we can also take advantage of the application Fast assistance, available in the Start menu at the bottom left (just look for the name).

    Using this tool is really very simple: we open the application on our computer, click Help someone else, log in with a Microsoft account (if we don't have one we can create one on the fly for free), and take note of the carrier code provided. Now let's go to the computer of the person to be attended, open the Quick Assistance app and enter our operator code: this way we will have full control of the desk and can provide any type of assistance, without a time limit. This method combines the speed of RDP with the convenience of TeamViewer, making it the tool recommended by Navigaweb.net.

    DWService

    If we have a lot of computers with different operating systems to control remotely, the only completely free and open source solution we can bet on is DWService, configurable directly from the official website.

    This service can be used directly from the browser, at least for those who provide assistance. To continue we download the DWAgent on the computer (or computers) to be assisted, start it together with the PC and take note of the ID and password required for the connection; Now let's go to our computer, let's create a free account on the site you see above and add the computer via ID and password. From now on, we can provide assistance by opening any browser and logging into our account, where remotely manageable computers will be visible. Since the server can be installed on Windows, Mac and Linux DWService is the best option for large companies or for those with many computers.

    UltraViewer

    If we want to provide simple remote assistance to friends or family we can also use the service it offers UltraViewer, accessible from the official website.

    We can consider this service as one TeamViewer lite version, since it has a very similar interface and a practically identical connection method. To use it, in fact, simply start it on the computer to be controlled, copy the ID and password and enter it in the program interface on the assistant's computer, to be able to control the desktop remotely in a fluid way and without advertising windows or invitations to switch to Pro Version (all known TeamViewer limitations).

    conclusions

    There is no shortage of alternatives to TeamViewer and they are also quite easy to use and configure, even for novice users with this type of software (in fact, just communicate your ID and password to our remote assistant to continue). The services we have shown you can also be used in a professional environment (except UltraViewer, which is free for personal use only), providing a valid alternative to the expensive TeamViewer license for business.

    For more information on remote assistance programs, we invite you to read our guides How to turn on the PC remotely to work remotely mi How to control a computer over the Internet remotely.

    If instead we want to remotely control a Mac or MacBook, we can read our article How to control Mac screen remotely.

     

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